Shipping policy
Shipping Policy
Thank you for shopping with Snoozoo! We know you're excited to see your little one in their new onesie, so we work hard to get every order to you as quickly and safely as possible. This policy explains how we process, ship and deliver your order.
1. Order Processing
All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays) after payment is confirmed. Orders placed on weekends or holidays will begin processing on the next business day.
During peak periods, such as Halloween, Black Friday and the holiday season, processing may take up to 5 business days because of high order volumes. We'll always do our best to ship your order as fast as possible.
You'll receive an order confirmation email as soon as your order is placed, and a shipping confirmation email with your tracking number once it has shipped.
2. Estimated Delivery Times
Once your order has shipped, estimated delivery times are:
| Destination | Estimated Delivery |
|---|---|
| Canada | 5–7 business days |
| United States | 5–7 business days |
| International | 10–20 business days |
Total delivery time = processing time + shipping time.
These are estimates, not guarantees. Delivery times may vary because of carrier delays, customs processing, weather, public holidays or high seasonal volumes.
Ordering for a special occasion? If you need your onesie by a specific date, like Halloween, a birthday, a photoshoot or a baby shower, we recommend ordering at least 3–4 weeks in advance.
3. Shipping Rates
Shipping costs are calculated at checkout based on your location and the items in your order. You'll see the exact shipping cost before you complete your purchase. Any free shipping offers will be shown at checkout or on our website when available.
4. Order Tracking
When your order ships, we'll email you a tracking number and a link to follow your package. Please note:
- Tracking information may take 2–5 business days to update after your order ships.
- Tracking may show limited updates while your package is in transit between carriers or countries. This is normal, and your package is still on its way.
- If your tracking hasn't updated for more than 10 business days, please contact us and we'll look into it.
5. Shipping Address
Please double-check your shipping address before placing your order. You're responsible for making sure your address is complete and correct, including apartment, suite or unit numbers.
If you notice a mistake, email us at Snoozooo@outlook.com within 12 hours of placing your order and we'll update it if your order hasn't shipped yet. Once an order has shipped, we can't change the delivery address.
Snoozoo is not responsible for orders delivered to an incorrect or incomplete address provided at checkout. If a package is returned to us because of an address error, we'll contact you to arrange reshipment, and additional shipping charges may apply.
We currently do not ship to P.O. boxes, APO/FPO addresses or freight forwarders unless stated otherwise at checkout.
6. Customs, Duties and Taxes
For orders shipped outside of the country of origin, your package may be subject to import duties, taxes or brokerage fees charged by your country's customs authority. Unless stated otherwise at checkout, these charges are the customer's responsibility and are not included in the product price or shipping cost.
Snoozoo has no control over these charges and can't predict their amount. Please check with your local customs office for more information.
If you refuse a package because of customs charges, the cost of return shipping and any applicable fees may be deducted from your refund.
7. Multiple Packages
If you order more than one item, your order may arrive in separate packages at different times. This is normal and helps get your items to you faster. You'll receive tracking information for each package.
8. Delayed Orders
While most orders arrive on time, delays can happen for reasons beyond our control, such as:
- Carrier or postal service delays
- Customs inspections
- Severe weather or natural events
- Public holidays and peak shopping seasons
If your order is taking longer than the estimated delivery time, please contact us at Snoozooo@outlook.com with your order number. We'll check on your package and keep you updated.
9. Lost, Stolen or Damaged Packages
Lost packages: If your order hasn't arrived within 30 days of shipping, and tracking shows no recent movement, contact us. We'll open an investigation with the carrier and, if the package is confirmed lost, send a replacement or issue a full refund.
Marked as delivered but not received: Please:
- Check around your property, mailbox, porch and any safe spots.
- Ask neighbours, family members or your building's front desk or mailroom.
- Wait 1–2 business days, since packages are sometimes marked delivered early.
- If you still can't find it, contact us at Snoozooo@outlook.com and we'll work with the carrier to help.
Snoozoo is not responsible for packages that are confirmed delivered to the correct address but are later stolen. In these cases, we recommend contacting your local carrier and police.
Damaged packages: If your order arrives damaged, please email us within 7 days of delivery with your order number and photos of the package and the item. We'll make it right, as outlined in our Return & Refund Policy.
10. Undeliverable and Refused Packages
If a package can't be delivered because of an incorrect address, a failed delivery attempt or being unclaimed at the post office, it may be returned to us. Once we receive it, we'll contact you to either reship the order (additional shipping charges may apply) or issue a refund minus the original shipping costs.
11. Order Cancellations and Changes
If you need to cancel or change your order, email us within 12 hours of placing it. Once your order has shipped, it can't be cancelled or changed, but you may return it according to our Return & Refund Policy.
12. Changes to This Policy
We may update this Shipping Policy from time to time. Any changes will apply to orders placed after the updated policy is posted on this page.
13. Contact Us
Have a question about your order or delivery? We're here to help.
📧 Snoozooo@outlook.com
We aim to reply within 1–2 business days.