Terms of service
Terms of Service
Overview
This website is operated by Snoozoo. Throughout these terms, "we", "us" and "our" refer to Snoozoo. We offer this website, including all information, tools and services available on it, to you, the user, on the condition that you accept all of the terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by these Terms of Service ("Terms"), including any additional terms, conditions and policies referenced here or available by link. These Terms apply to all users of the site, including browsers, customers, merchants and contributors of content.
Please read these Terms carefully before using our website. If you don't agree to all of the Terms, you may not access the website or use any of our services. Any new features or tools added to the current store are also subject to these Terms. We reserve the right to update, change or replace any part of these Terms by posting updates on this page, and it is your responsibility to check this page periodically. Your continued use of the website after any changes are posted means you accept those changes.
Our store is hosted on Shopify Inc., which provides the online e-commerce platform that allows us to sell our products and services to you.
Section 1: Online Store Terms
By agreeing to these Terms, you confirm that you are at least the age of majority in your province, state or country of residence, or that you are the age of majority and have given consent for any minor dependents in your care to use this site.
You may not use our products for any illegal or unauthorized purpose, and you may not, in using the Service, violate any laws in your jurisdiction, including copyright laws.
You must not transmit any worms, viruses or code of a destructive nature. A breach or violation of any of these Terms will result in immediate termination of your access to the Service.
Section 2: General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information) may be transferred unencrypted and may involve transmission over various networks and changes to conform to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without our express written permission.
The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms.
Section 3: Accuracy of Information
We are not responsible if information on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied on as the sole basis for making decisions. Any reliance on the material on this site is at your own risk.
This site may contain historical information, which is not necessarily current and is provided for reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information. You agree that it is your responsibility to monitor changes to our site.
Section 4: Products and Product Images
We make every effort to display the colours, details and images of our products as accurately as possible. Product images, including lifestyle and catalogue imagery, are for illustration purposes, and the actual product may vary slightly in colour, texture or appearance due to screen settings, lighting and manufacturing variations. We cannot guarantee that your device's display of any colour will be accurate.
Our products are available exclusively online through this website and may be available in limited quantities. They are subject to return or exchange only according to our Return & Refund Policy.
We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region or jurisdiction, on a case-by-case basis. We reserve the right to limit the quantities of any products we offer. All descriptions of products and product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time.
We do not warrant that the quality of any products, services, information or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Section 5: Product Use and Safety
Snoozoo animal costume onesies are designed for supervised wear during play, dress-up, photoshoots, celebrations and similar occasions.
By purchasing our products, you acknowledge and agree that:
- Our products are not intended for use as sleepwear. Do not put your child to sleep while wearing a Snoozoo onesie, including naps.
- A child should always be supervised by an adult while wearing our products.
- Hoods, ears, tails, horns, wings and other decorative details should be checked before each use. Discontinue use if any part becomes loose, damaged or detached.
- Our products should be kept away from open flames and heat sources.
- You should dress your child appropriately for the temperature and remove the onesie if your child shows signs of overheating.
- You are responsible for choosing the correct size using our size guide. A poorly fitting garment may affect comfort and safety.
- Follow all care instructions on the product label and product page.
Snoozoo is not responsible for any injury, harm or damage resulting from misuse of our products, use contrary to these guidelines, or failure to supervise a child while the product is worn.
Section 6: Pricing and Modifications to the Service
Prices for our products are subject to change without notice. All prices are displayed in the currency shown at checkout. We reserve the right at any time to modify or discontinue the Service, or any part or content of it, without notice.
We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.
Section 7: Orders, Billing and Account Information
We reserve the right to refuse or cancel any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing and/or shipping address. If we change or cancel an order, we will attempt to notify you by contacting the email and/or billing address and phone number provided at the time the order was made.
We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, payment details and shipping address, so that we can complete your transactions and contact you as needed.
You are responsible for ensuring that your shipping address is correct. Snoozoo is not responsible for orders delivered to an incorrect address provided by the customer.
Section 8: Payment
We accept the payment methods displayed at checkout. By submitting an order, you confirm that you are authorized to use the payment method provided and that the information you supply is accurate.
All payments are processed securely through our e-commerce platform and its payment partners. We do not store your full credit card details on our servers.
If a payment is declined or reversed, we reserve the right to cancel the associated order. If you have an issue with a charge, please contact us at Snoozooo@outlook.com before filing a dispute with your bank or card provider, as we can usually resolve issues more quickly.
Section 9: Shipping and Delivery
Estimated shipping and delivery times are provided for reference only and are not guaranteed. Delays may occur due to carrier issues, customs processing, weather, holidays, high order volumes or other circumstances beyond our control.
Once an order has been handed to the carrier, delivery is the carrier's responsibility. If your package is lost, delayed or marked as delivered but not received, please contact us and we will work with you and the carrier to resolve the issue.
For international orders, you may be responsible for any customs duties, import taxes or brokerage fees charged by your country, unless otherwise stated at checkout.
Section 10: Returns, Refunds and Cancellations
Returns, exchanges, refunds and order cancellations are governed by our Return & Refund Policy, which forms part of these Terms. Please review it before making a purchase.
Section 11: Optional Tools
We may provide you with access to third-party tools over which we neither monitor nor have any control.
You acknowledge and agree that we provide access to such tools "as is" and "as available", without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Section 12: Third-Party Links
Certain content, products and services available through our Service may include materials from third parties. Third-party links on this site may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating their content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials, websites, products or services.
Please review third parties' policies and practices carefully and make sure you understand them before you engage in any transaction. Complaints, claims, concerns or questions regarding third-party products should be directed to the third party.
Section 13: User Comments, Feedback, Reviews and Submissions
If you send us creative ideas, suggestions, proposals, plans, product reviews, photos or other materials, whether online, by email or otherwise (collectively, "Submissions"), you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate and otherwise use any Submissions in any medium.
If you tag Snoozoo on social media or share photos of our products with us, we may ask for your permission before featuring your content on our website or social channels. We will not publish photos of your child without your consent.
You agree that your Submissions will not violate any right of any third party, including copyright, trademark, privacy or personality rights, and will not contain defamatory, unlawful, abusive or obscene material, or any computer virus or malware. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties about the origin of any Submission. You are solely responsible for any Submissions you make and their accuracy.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, defamatory, obscene or otherwise objectionable, or that violates any party's intellectual property or these Terms.
Section 14: Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.
Section 15: Errors, Inaccuracies and Omissions
Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service is inaccurate at any time without prior notice, including after you have submitted your order.
If an order is cancelled due to a pricing or listing error, you will receive a full refund.
Section 16: Intellectual Property
All content on this website, including the Snoozoo name, logo, text, graphics, images, product photography, designs and the overall look and feel of the site, is the property of Snoozoo or its licensors and is protected by copyright, trademark and other intellectual property laws.
You may not copy, reproduce, republish, upload, post, transmit, distribute or create derivative works from any content on this website without our prior written permission.
Section 17: Prohibited Uses
In addition to the other restrictions in these Terms, you are prohibited from using the site or its content:
- (a) for any unlawful purpose
- (b) to solicit others to perform or participate in any unlawful acts
- (c) to violate any international, federal, provincial or state regulations, rules, laws or local ordinances
- (d) to infringe upon or violate our intellectual property rights or those of others
- (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate against anyone
- (f) to submit false or misleading information
- (g) to upload or transmit viruses or any other type of malicious code
- (h) to collect or track the personal information of others
- (i) to spam, phish, pharm, pretext, spider, crawl or scrape
- (j) for any obscene or immoral purpose
- (k) to interfere with or circumvent the security features of the Service or any related website
- (l) to place fraudulent orders or abuse our return, refund or promotional policies
We reserve the right to terminate your use of the Service for violating any of the prohibited uses.
Section 18: Promotions and Discount Codes
Discount codes and promotional offers are subject to the specific terms stated with each offer. Unless otherwise stated, discount codes cannot be combined, cannot be applied to previous orders, have no cash value, and may be withdrawn at any time. We reserve the right to cancel orders that use discount codes fraudulently or in violation of their terms.
Section 19: Disclaimer of Warranties; Limitation of Liability
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free. We do not warrant that the results obtained from using the Service will be accurate or reliable. You agree that from time to time we may remove the Service for indefinite periods or cancel it at any time without notice.
To the fullest extent permitted by law, the Service and all products delivered to you through it are, except as expressly stated by us, provided "as is" and "as available" for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title and non-infringement.
To the fullest extent permitted by law, in no case shall Snoozoo, our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special or consequential damages of any kind, including lost profits, lost revenue, lost savings, loss of data, replacement costs or similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of the Service or any products obtained through it. In any event, our total liability shall not exceed the amount you paid for the product giving rise to the claim.
Because some jurisdictions do not allow the exclusion or limitation of liability for certain damages, our liability in those jurisdictions shall be limited to the maximum extent permitted by law.
Section 20: Indemnification
You agree to indemnify, defend and hold harmless Snoozoo and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers and employees from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third party.
Section 21: Severability
If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such a determination shall not affect the validity and enforceability of any other remaining provisions.
Section 22: Termination
The obligations and liabilities of the parties incurred before the termination date shall survive the termination of this agreement for all purposes.
These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Service, or when you cease using our site.
If, in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we may terminate this agreement at any time without notice. You will remain liable for all amounts due up to and including the date of termination, and we may deny you access to our Service or any part of it.
Section 23: Entire Agreement
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
These Terms and any policies or operating rules posted by us on this site or in respect of the Service, including our Return & Refund Policy, Privacy Policy and Shipping Policy, constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written.
Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.
Section 24: Governing Law
These Terms and any separate agreements through which we provide you Services shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable there.
Nothing in these Terms limits any rights you may have under the consumer protection laws of your province, state or country of residence.
Section 25: Changes to Terms of Service
You can review the most current version of these Terms at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes constitutes acceptance of those changes.
Section 26: Contact Information
Questions about these Terms of Service should be sent to us at: